Lisa Welch Designs Terms and Policies

Lisa Welch Designs is the leading provider of designer dog theme jewelry for owners and their pets. To further assist you, we’ve provided answers to any inquiries you may have about our products, services, terms and policies.

SHIPPING:

Most orders are shipped within 2-3 weeks depending on stock items. Special and custom orders may be shipped within 6-8 weeks.

Custom design, redesign or special orders usually take 6 to 8 weeks for an average delivery time.

For each address within the United States, the following charges apply:
Standard Ground shipping: $8.00 please allow 4-7 business days. Domestic Express Overnight shipping: $35.00 Domestic Orders $300.00 – $1,000: $12.00 Orders over $1,000: Contact Lisa Welch Designs International Orders: Contact Lisa Welch Designs

To inquire about shipments within or outside the U.S, please contact Lisa Welch Designs at 937-253-5967

Ohio residence please add 7% sales tax to your order.

PAYMENT:

Any purchase must be paid in full prior to its order. The following payment options may be used when purchasing a Lisa Welch Design piece: Visa/MasterCard, Discover Card, American Express, Pay Pal, Money Order or Cashiers Check, or Personal Check. Payment must clear prior to processing an order. When ordering by check or money order, please make checks payable to Lisa Welch Designs, LLC. A sales tax of 7.5% will be added for all Ohio residents. We add shipping charges to all orders. Depending on the size and weight of the package, our shipping, handling and insurance fees start at $8.00 per package.

GUARANTEE:

Lisa Welch Designs guarantees all of its pieces to be free from defects in craftsmanship and materials upon delivery.

It is important to us that you are satisfied with your Lisa Welch Design purchase. If for some reason you are not satisfied with our product, please contact our staff to state your concern within three days after the product is received. We will work diligently at resolving any issues that may occur after purchasing a piece of our fine jewelry.

If you decide to return the item, please follow the steps listed below to help make the return and/or exchange process easy and convenient. Returned items, unless found to be flawed or damaged upon receipt, must be returned in new, original condition.

Custom design pieces, and special orders are not returnable unless otherwise specified by Lisa Welch Designs.

WARRANTY:

Each piece of the Lisa Welch Designs collections is inspected for quality control and craftsmanship. In the event that a piece of our jewelry is determined to have a manufacturing or workmanship flaw, it will be at the sole discretion of Lisa Welch Designs, L.L.C. to credit the purchaser’s account or to exchange the piece of jewelry with a similar design unless otherwise specified by the buyer and the company.

The warranty is invalid when Lisa Welch Designs, in its sole discretion, determines that the piece has, for any reason, been damaged, mishandled, alternated or worked on by any jeweler without company authorization. Please note, if you are purchasing a jewelry pendant for your pet, all of our jewelry designs have been engineered and tested for normal wear durability.

RETURN PROCEDURE:

Lisa Welch Designs allows returns and exchanges within 15 days of the shipment date. Identify the item and state the date of purchase. Call 937-253-5967 and leave a message briefly describing the concern that you have with the item. Please give us a telephone number or an email address so that we can return your call as quickly as possible. We will respond to your message by sending you an email or returning your call regarding the claim or dissatisfaction.

Returned merchandise will be inspected for manufacturing or workmanship flaws. If a piece is found to be defective, we will begin the refund, exchange or repair process immediately. Refunds will not be honored if Lisa Welch Designs, in its sole discretion, determines that the piece had been damaged, mishandled, alternated, or worked on by any jeweler without company authorization.

It is important to note that Lisa Welch Designs is not responsible for items shipped or poorly packaged. All returned merchandise must be insured at its fullest value for protection during the mailing process.

Mail the merchandise along with the return form to:

Lisa Welch Designs
2312 Far Hills Ave. #201
Dayton, Ohio 45419

REFUNDS:

Returned merchandise will be inspected for manufacturing or workmanship flaws. If a piece is found to be defective, we will begin the refund, exchange or repair process immediately. Refunds will not be honored if Lisa Welch Designs, in its sole discretion, determines that the piece had been damaged, mishandled, alternated, or worked on by any jeweler without company authorization.

Shipping costs are not refunded for any type of exchange or return, unless the item is damaged or otherwise specified by Lisa Welch Designs.

Each piece of the Lisa Welch Designs collections is inspected for quality control and craftsmanship. In the event that a piece of our jewelry is determined to have a manufacturing or workmanship flaw, it will be at the sole discretion of Lisa Welch Designs, L.L.C. to credit the purchaser’s account or to exchange the piece of jewelry with a similar design unless otherwise specified by the buyer and the company.

Security & privacy information

Introduction

Lisa Welch Designs, LLC operates www.lisawelchdesigns.com, (“Web Site”). Lisa Welch Designs, LLC provides customer service and product fulfillment for the Web Site. Lisa Welch Designs ( “us”) recognize that you care how information about you is used and shared. We have created this privacy policy (“Privacy Policy”) to inform you of our information collection, use and sharing practices for this Web Site. This Privacy Policy only covers information collected at this Web Site, and does not cover any information collected offline by Lisa Welch Designs (unless specifically stated).

Security

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you’re about to enter a secure area.

You may purchase online merchandise by calling 1-937-253-5967 — 24 hours a day, seven days a week. One of our customer service associates will gladly record your order or take your contact information, and return your call as soon as possible.

Lisa Welch Designs is committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this Privacy Policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web Site and take advantage of advances in technology to improve the services we offer, this Privacy Policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current Privacy Policy.

This Privacy Policy was last updated on December 6th, 2008.

When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. How we use the information we collect

We use the information we collect for various purposes, including:
to complete your purchase transactions
to provide the services you request
to keep you informed about the status of your orders
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
to improve our merchandise selections, customer service, and overall shopping experience

Links to other sites

While visiting the Web Site, you may link to sites operated by our business partners or other third parties. This does not mean that we endorse these sites. We do not make any representations or warranties about any Web Site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Web Site Privacy Policy. Make sure you understand any site’s privacy policies before providing personal information.

E-mails

You will receive promotional e-mails and company newsletters from us only if you have asked to receive them. If you do not want to receive e-mails from Lisa Welch Designs, you can call us at 1-937-253-5967 to request that we remove you from our mailing list. Please allow us 14 business days from when the request was received to complete the removal, as some of our emails may already have been in process before you submitted your request.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

Any questions?

We’ll be happy to provide additional information or answer any questions. Please:
Call 1-937-253-5967
Write: Lisa Welch Designs
Customer Relations
2312 Far Hills Ave #201
Dayton, Ohio 45419

Website Warranty information

When you use this Web Site, you are automatically agreeing that both your access to the site and your use of it are: Subject to the terms and conditions in this legal notice, which may change at any time without notice and Subject to all applicable laws undertaken at your own risk. Please refer to this page frequently to review our current terms and conditions of use.

Copyright

The following elements of this Web Site are the property of Lisa Welch Designs or our suppliers and are protected by United States and international copyright laws:

All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations — both individually and as they are compiled on the site.
All software.

Trademarks

The trademarks or trade dress of Lisa Welch Designs, and our respective affiliates may not be used without our written permission. Trademarks or trade dress include the Lisa Welch Designs, tag lines, names, logos, and other graphics, page headers, button icons, scripts, and service names of Lisa Welch Designs products, services, and programs, and those of our respective affiliates.

Errors and inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions — including after an order has been submitted — and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable law

By visiting this Web Site, you agree that the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.